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Who are A.B. Gee?

Founded in 1975 in the heart of the Midlands, we are the UK’s leading distributor for toys. In partnership with major suppliers as well as importing our own ranges, we are the number one choice in ensuring a smooth and consistent supply chain, from sourcing of products through to delivery to trade accounts. Our 75,000 square foot head office, distribution centre and showroom provides the base from where we supply wholesalers, retailers, large high street and online stores. You can find out more here.

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What are your opening times?

Our opening times are 8:30am - 5:00pm, Monday to Friday. We are closed for UK bank holidays.

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Which suppliers and brands do you distribute?

We currently have over 7000 SKUs which cover toys, games, and collectibles. We are official distributors for Hasbro, Mattel, Funko, MGA, Zapf, Moose Toys, Spin Master, Jazwares, Tooky Toy, Jar Melo, Character Options, Make It Real, Wild Planet and many more. We also supply our own exclusive products from a variety of categories, spanning pre-school, plush, board games and outdoor toys.

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Can I contact you via email?

Yes, please contact us via [email protected] or via our website contact form here. Alternatively, email your account manager directly. Useful contacts can be found here.

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Can I contact you via phone?

Yes, our phone number is 01773 570444.

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Do you have a showroom and can I visit?

We happily welcome visitors by appointment only - please get in touch.

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How can I contact customer services?

Please email our customer services department using [email protected].

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I have a complaint, who do I contact?

To submit a complaint, please email our customer services department using [email protected].

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How do I contact my account manager?

Please contact your account manager via their email address or direct line. You should receive this information once your account is opened. If you do not have this information, you can find this and other useful contacts here

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Do you attend trade shows?

Yes we do a number of shows per year. These are announced throughout the year.

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What are your terms & conditions?

Please find our terms & conditions here.

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What is your privacy policy?

Please find our privacy policy here.

Do I need to be a business to register for an account with you?

Yes, we are a distributor and therefore can only sell to registered businesses.

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How and where do I apply for an account with you?

Please apply for a trade account with us here.

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What information/documents do you require for my account to be approved?

Any two documents from the list below will be required:

• Bank statement (showing both your business name and address)
• Utility bill (showing both your business name and address)
• Company letterhead (showing both your business name and address)
• Another supplier’s invoice (showing both your business name and address)
• HMRC letter (showing both your business name and address)

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How long will it take for my account to be approved?

The process begins upon receipt of the account application form and all supporting documentation.

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Can I view trade prices whilst my account is being approved?

No, you need to have an account open with us to view trade prices.

How do I change my email address?

Please request this in writing with any accompanying proof of change - for example, a letterhead. We unfortunately cannot accept verbal requests.

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How do I change my company name on your system?

Please request this in writing with any accompanying proof of change - for example, a letterhead. We unfortunately cannot accept verbal requests.

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How do I change my delivery address?

Please request this in writing with any accompanying proof of change - for example, a letterhead. We unfortunately cannot accept verbal requests.

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Can I add more than one delivery address?

Yes, please request this in writing with any accompanying proof of change - for example, a letterhead. We unfortunately cannot accept verbal requests.

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Can I have a credit account?

A credit application is subject to company credit checks.

What does 'backorder' mean?

These items can be ordered in for you and shipped out to you once they are back in stock. Please contact your account manager for clarification - you can find your account manager's contact details here.

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How long will it take for my item to come back into stock?

Please contact your account manager for clarification - you can find your account manager's contact details here.

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Can I reserve stock?

Please contact your account manager for clarification - you can find your account manager's contact details here.

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Can I have a stock feed?

Once your account is approved, please discuss with your account manager regarding a stock feed - you can find your account manager's contact details here.

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Do you have price lists available?

Yes, once your account is approved, you will have full access to our trade website and pricing. You will be able to find our price lists here. If you cannot find the price list you are looking for, please contact your account manager.

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What does 'pack size' mean?

The pack size is the minimum order quantity for the item. For example, 'Each' means this item must be purchased at a quantity of 1. Alternatively, 'Pack 8's' means this item must be purchased in packs of 8. You will see on our website that we provide prices based upon the pack size of an item.

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Can you tell me what age range an item is designed for?

Our product pages have as much information as we have readily available, including recommended age ranges for items. If something is missing, please contact us here or contact your account manager directly.

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Can you provide me with weights and dimensions for items?

Our product pages have as much information as we have readily available, including the dimensions of an item. If something is missing, please contact us here or contact your account manager directly - you can find your account manager's contact details here. We are also currently building a document management system for our customers to access product information including weights and dimensions - this will be available in due course.

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Can I order a specific item from an assortment?

We cannot guarantee which style of item(s) you will receiving when purchasing an assortment.

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Can you provide a declaration of conformity for my items?

Yes, please contact your account manager or email [email protected].

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Can I receive a discount on any items or can I receive a discount for buying in large quantities?

Please contact your account manager to discuss this - you can find your account manager's contact details here.

How long does it take for my delivery to arrive?

We aim to ship within 72 hours of order processing.

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What delivery options are there?

The options are a secure tracked carrier or our own delivery driver.

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What is the minimum carriage paid order value?

£250 plus VAT for mainland UK - for outside of the UK, please discuss with your account manager - you can find your account manager's contact details here.

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Do you deliver outside the UK?

Yes, please discuss with your account manager for more information - you can find your account manager's contact details here.

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How do I return an item?

Please find all information regarding returns here.

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What do I do if an item arrives damaged?

Please find all information regarding damaged goods here.

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Do you offer drop-shipping?

Unfortunately we cannot offer drop-shipping.

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Can I track my delivery?

Please speak with your account manager regarding tracking your delivery - you can find your account manager's contact details here .

Can I alter an order after I've placed it?

Please contact your account manager to amend any orders - alternatively, please contact us via [email protected].

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What methods are there to place an order with you?

You can place your order via our website, by emailing your account manager directly, or by phoning us on 01773 570444

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Can I collect my order in person?

By appointment only - please contact your account manager to arrange this.

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How do I pay for my order?

Please contact your account manager directly - you can find your account manager's contact details here.

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Which payment methods do you accept?

Bank transfer, credit or debit card -any queries regarding this, please contact your account manager.

I've forgotten my password/how do I change my password?

Please click the 'forgot your password' link here. Alternatively, contact us via our contact form here.

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How can I use your website to find items?

There are numerous ways to find items on our website.

• Search for items using the search engine at the top of our website
• Browse items via our product categories page here, where you can select a specific type of toy, for example; Action Figures, Collectibles, Educational Toys, Puzzles, Fashion Dolls, and many more.
• Browse items via our brands page here, where you can select suppliers such as Hasbro, Mattel, and Spin Master or brands such as Barbie, Pokemon and Marvel.
• Use our shopping filter on the left hand side of category pages to filter down our product further. You can filter by recommended product age, product brand, pack size, price or by in stock items only.

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I can't find an item on your website, can you help?

If you cannot find an item you are looking for using the methods above, please contact your account manager or email us at [email protected]. Alternatively you can use our contact form here.

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I received a message at checkout stating 'not all of your products are available in the requested quantity' - what does this mean?

This error means that you are trying to order a higher quantity of an item than we have available, and the product is discontinued and is no longer an going to be an active line (therefore backorders cannot be accepted in this instance). The items need to be removed from your basket before proceeding to checkout.

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I received a message at checkout stating 'sorry, no quotes are available for this order at this time' - what does this mean?

This means there is an issue with your address on our system. Please contact us here and we will rectify this for you.

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What is quick order and how do I use it?

The quick order function can be found here. To use the quick order function, you need to create a CSV file with two columns named 'sku' and 'qty' - you can find a demo CSV to use on the quick order webpage. You can then add the product codes plus your desired quantities to the columns. Make sure you are saving as CSV file. You can then upload the file to our quick order page by clicking 'choose file', locating your file, and then by clicking the blue submit button. If successful, the CSV file will be uploaded and the items you have requested will automatically have been added to your basket. You can then checkout as normal.

If you receive an error stating 'Errors found in provided CSV file - error report returned detailing the items not added to your basket. Download error report.', this means there is a problem with the one or more of the items you have requested. If you click the 'download error report' link, you will be provided with a file detailing the errors. The report only shows items with errors and will show one of two things:

• 'We don’t have as many qty for sku’ – this means you have tried to order more than what is available and it is an item that cannot be backordered.
• 'We don’t have request sku product’ – this means the product is not currently on our website (this could mean an incorrect product code, the product is embargoed, the product is obsolete or not yet available.)

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I have received an error whilst using your website and I don't know what it means, can you help?

Please contact us here and our website team will look into resolving this for you.

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My account says it is temporarily disabled, what do I do now?

This means your account details are incorrect or your account has been closed. PLease contact your account manager or our customer services department at [email protected].

Do you offer catalogues?

Our catalogues can be viewed and downloaded here. Towards the end of Summer, we launch our Christmas catalogue. A limited amount of physical Christmas catalogues are available, plus QR code business cards for your customers - please contact your account manager for more information or to request these.

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Can I use product images from your website?

Yes. We have a document management system you can use to download product images. Please contact your account manager to access this.

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Do you offer marketing materials?

Yes. We have a document management system you can use to acquire product images & product copy. Please contact your account manager to access this.

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How do I find out about the latest products and news?

Sign up to our marketing emails here for updates on the latest products and more. You can also find the latest items on our website here, plus our latest news page can be found here which contains monthly toy news roundups and more. You can always contact your account manager with any further queries you may have.

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Do you have social media?

You can find us on the following social media platforms:

Do you ship to Amazon Fulfilment Centres?

We do not ship to Amazon Fulfilment Centres directly.

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Amazon wish to verify my invoice, can you help?

Please contact our customer services department at [email protected]