Returns Procedures
Damages
If you receive items that are damaged upon receipt you must notify Customer Services in writing within 7 days of receipt.
Please give full details of the damaged item/s including the following: -
Also, could you please attach/enclose images of the item/s in question.
Customer Services will contact you with a RMA (Returns Material Authorisation) number. Returning of the damaged goods will be arranged between yourselves and A.B.Gee’s customer services. The RMA No. must be clearly shown on the outside of all boxes. Goods returned without a valid RMA No. WILL NOT be credited as we need supporting documentation and authorisation via these numbers. In some circumstances Customer Services will ask for the barcodes to be cut from the retail packaging, if the return is not cost effective to ourselves.
Shortages
All shortages must be reported to Customer Services in writing with 7 days of invoice date, stating the following :-
Customer services will investigate any discrepancies and liaise with you directly to resolve the problem.
Faulty Goods
Faulty items will only be accepted for one year from date of delivery. This time frame is governed by A.B. Gee’s supplier guarantees.
Please notify Customer Services in writing stating the following: -
Customer Services will contact you with a RMA (Returns Material Authorisation) number. Returning of the faulty goods will be arranged between yourselves and A.B. Gee’s customer services. The RMA No. must be clearly shown on the outside of all boxes. Goods returned without a valid RMA No. WILL NOT be credited as we need supporting documentation and authorisation via these numbers.
Only when the goods are received back and authorisation has taken place, will a credit be issued. If customer services reject a claim for faulty goods, they will contact you stating the reason/s for the refusal. Please note the issuing of a RMA No. does not guarantee a credit will be raised.
Incorrect Deliveries
If you receive items that you have not ordered, please notify Customer Services in writing stating the following: -.
A.B. Gee recognise from time to time that mistakes do happen and that item/s ordered may be from either incorrect code given or the order being put on the system incorrectly. We would kindly ask that care is taken when placing orders to alleviate any problems. We would also suggest placing orders on our new web-site rather than via the telephone as sometimes things are lost in translation.
Customers services will endeavour to raise any credit due to this problem, however they may at their discretion refuse to credit items pending historic behaviour. A.B.Gee would like to re-iterate to customers that we do not operate on a sale or return basis.