First Choice in Toy
& Hobby Distribution

Delivery

We use a variety of different methods to deliver goods depending on the size of order, destination and other factors.  We can accommodate companies with any internal goods in policies, including specific booking in procedures and time frames and have flexible solutions to suit.  The majority of our orders will be processed within 48 hours.

Our minimum carriage paid order value is £250 + VAT (excluding certain areas) – this does not include items not in stock, however this is flexible depending on yearly spend and other factors including destination, customer loyalty and type of stock.

We will at our discretion wait on imminent back order items in order to deliver as much stock as possible.  Please be aware that supplier lead times can vary and as such we will endeavour to supply goods in the most effective manner possible. 

Orders below this threshold can be delivered on request but will incur an order processing / carriage charge.

Regions outside A.B Gee’s normal delivery areas where the carriage charge will be charged to the customer irrespective of spend include all overseas accounts, Scottish Highlands and Island, Isle of Wright, Isle of Man and Channel Islands.  These specific charges for these regions can be obtained from A.B.Gee upon request.

Northern Ireland carriage free orders over £400. 

Southern Ireland carriage free orders over £500.

A.B.Gee will make every effort to ensure that the correct method of delivery along with where applicable economical charges apply throughout.

 

Returns Policy

Returning of items must first be authorised by us, items returned without authorisation will not be credited and will either be returned or destroyed by our will.

Once authorised, you will be given a returns reference, this reference must be visible on the outside of, plus included on documentation within, each shipping carton to be returned.

We will either ask you to return the items (postage costs reimbursed), arrange for them to be collected or give authorisation to destroy and dispose of the items.

All returns received are inspected for damage, credits will be given according to the condition of the items received and the reason for return, we will only credit items that have been sold by us.


Below you will find procedures for the most common queries: -


Damages

 

If you receive items that are damaged upon receipt you must notify Customer Services within 7 days of receipt.

 

Please give full details of the damaged item(s) including the following: -


Product code
Product Description
Quantity
Description of damage
Invoice Number

Also, could you please attach/enclose images of the item(s) in question.

Customer Services will contact you with an RMA (Returns Material Authorisation) number.  Returning of the damaged goods will be arranged between yourselves and A.B. Gee’s customer services.  The RMA no. must be clearly shown on the outside of all boxes.  Goods returned without a valid RMA no. WILL NOT be credited as we need supporting documentation and authorisation via these numbers.

 

Shortages


All shortages must be reported to Customer Services with 14 days of the invoice date, stating the following :-


Product Code(s)
Product Description
Quantities
Invoice Number

Customer services will investigate any discrepancies and liaise with you directly to resolve the problem.

 

Faulty Goods


Faulty items will only be accepted for one year (12 months) from date of delivery.  This time frame is governed by A.B. Gee’s supplier guarantees.

Please notify Customer Services stating the following: -


Product Code
Product Description
Fault description
Quantities

 

Customer Services will contact you with an RMA (Returns Material Authorisation) number.  Returning of the faulty goods will be arranged between yourselves and A.B. Gee’s customer services.  The RMA no. must be clearly shown on the outside of all boxes.  Goods returned without a valid RMA no. WILL NOT be credited as we need supporting documentation and authorisation via these numbers.

Only when the goods are received back and authorisation has taken place, will a credit be issued.  If customer services reject a claim for faulty goods, they will contact you stating the reason(s) for the refusal.   Please note the issuing of an RMA no. does not guarantee a credit will be raised.

 

Incorrect Deliveries


If you receive items that you have not ordered, please notify Customer Services within 7 days of receipt stating the following: -

 

Product Code
Product Description
Quantities

 

A.B. Gee recognise from time to time that mistakes do happen and that item(s) ordered may be from either an incorrect code given or the order being put on the system incorrectly.  We would kindly ask that care is taken when placing orders to alleviate any problems.  We would also suggest placing orders on our web-site rather than via the telephone as sometimes things are lost in translation. 

 

Customers services will endeavour to raise any credit due to this problem, however they may at their discretion refuse to credit items pending historic behaviour.  A.B. Gee would like to re-iterate to customers that we do not operate on a sale or return basis.